Customer Service

When will my order ship?

• Once you place an order, it will be confirmed within one business day via email. Our typical shipping time is 48 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, click on "MY ACCOUNT" link on the top of this page. Please be aware that orders placed on Wednesday-Friday will not make it to you until the following week if you choose 3-day select or 2nd day air as UPS doesn't ship on Saturdays.

What are your shipping options?

• Rates for shipping are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.
  
  At LA Jock, we ship all products via UPS to the 48 United States. However, Alaska, Hawaii, Puerto Rico, the Virgin Islands, P.O. Box and military APO/FPO addresses ship via US Mail unless other specified. Packages shipped via US Mail can take upwards to 5 weeks to reach their destination. UPS ground shipping takes 1-7 business days to arrive once it leaves our warehouse in Los Angeles California. Next Day, 2nd Day and 3 Day Select (where available) will arrive on the next business day, 2nd business day and 3rd business day, respectively, FROM THE DATE SHIPPED. We also offer FREE shipping on all orders of $100 or more. FREE SHIPPING METHOD IS AT OUR DISCRETION AND WE MAY USE UPS, FEDEX or US MAIL. When FREE SHIPPING is selected, your order will be shipped COMPLETE only. If a product is out of stock, your order will be held until all items are ready to ship so order is shipped complete. You will be notified if any product is out of stock and when the estimate delivery time will be. If you would like to use UPS as a method, please select UPS and you will be charged accordingly for the amount listed. Our system defaults to the FREE Shipping option upon checkout for orders over $100. If you physically deselect this option and select UPS Ground you will be charged for shipping. When your order ships, you will receive a shipping confirmation email with a tracking number and you can use to track your order at www.ups.com if that method is selected.

Do you offer rush delivery?

• Yes. If you need overnight services please select the 2nd day air option and call us. We can make arrangements to send Express Mail with the USPS for the same price as the 2nd Day Air on UPS"
  
  You may ship your products via 2nd Day and 3 Day Select (where available). The package will arrive on the 2nd business day and 3rd business day, respectively, from the date shipped, NOT from when the order is placed.

Do you ship internationally?

• LA Jock currently ships only in the United States and US Territories.

Is my order secure?

• We definitely understand this concern with shopping online. LAJock.com is committed to the complete privacy and security of your personal information. LAJock.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your LAJock.com password) via email.

What is your privacy policy?

• LAJock.com is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.

How do I contact you?

• Please click here to contact us 24 hrs a day, 7 days a week. Alternately, you call our store in West Hollywood directly at 1-323-656-2239. Someone will always be available 7 days a week from 12-6pm Pacific Standard Time. You can also leave a message on off-hours and someone will return your call the next day. Our in-store customer service people are happy to assist you with any questions.

Do you accept checks or money orders?

• We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD and AMERICAN EXPRESS.

Can I make changes to my order?

• Orders are processed when received. To make a change, please call our flagship Los Angeles store at (310) 289-1882 as soon as possible. Every effort will be made to accommodate your request.

What is your return policy?

• Just One LA prides itself on offering the highest quality merchandise, selection and customer service.  If you are not happy with your purchase, return the unused item in its original condition within 10 business days after being received, and you may request an exchange or we will provide you with a store credit, less shipping costs and a 15% restocking fee.
• All returns must be sent via UPS, registered mail, or any other delivery service that can track a package, and requires our signature upon delivery.
• Note that the customer is responsible for all shipping costs associated with exchanges unless store.justonela.com has sent an incorrect size, an incorrect or damaged item.
• Items requested for exchanges may be out of stock, and we make every attempt to contact the customer in the event of out of stock inventory for an exchange.
• Refunds won't be issued unless Just One LA has sent an incorrect size, an incorrect or damaged item, and when the customer chooses  not to receive an exchange of the incorrect item or damaged item for the correct item or a replacement.
• Please note that Just One LA does not permit the return or exchange of the following items:
  • Sale Items Purchased at a Reduced Price
  • Grooming Products
  • Underwear
  • Swimwear
  • Special Custom Orders
• To begin the return process please email: info@lajock.com to get a Return Authorization number.
  
  Please Send Returns To:
  
  Just One LA
  ATTN: Returns/Exchanges
  7978 Santa Monica Blvd
  West Hollywood, CA 90046
  
  Please include the Return/Exchange Form we will issue you, completely filled out with your order number, the date the order was delivered to you by UPS, billing and shipping contact information, quantity number of each item being returned, item name, type option (size), single item price, total price of returned items, and a brief description of what the problem is with the merchandise.
  

Promotions, Sales & Discounts

• All discount codes, promotions and sales are subject to the final approval of LA Jock. Discounts will be taken after they are approved by LA Jock and NOT at the time the order is placed. Any and all promotions, sales & discounts are subject to change anytime and are under the sole discretion of LA Jock at the time the order is processed.